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Introduction
Your policy has been conceived by AVI International, an
insurance broker/administrator specializing in travel insurance.
This webpage is divided into sections which describe the many
types of insurance coverage included in your policy.
Each section will be a summary of the limits of coverage
provided in your policy, along with major exclusions.
Important Information
Insurance holder
The insurance holder is your travel agent. You are the beneficiary of the policy
Since the insurance holder is your travel
agent, it cannot be considered a third party under the terms of this
contract. Should a dispute/lawsuit occur between you and your travel agent, both in your home and/or your host country, no coverage would be provided under the third party liability or
legal assistance benefits.
I.D. card
- In addition to the orange booklet, you have received your AVI International insurance I.D. card. This card identifies you as an insured person. Keep this card with you at all times. You may need it for doctors,
hospitals and others who require proof of insurance before providing services.
Subrogation right of insurance companies
The insurance companies underwriting this contract, in accordance with the terms of article L 121.12 of the
insurance code, are subrogated to the amount of the costs or services which they provided to the insured if those costs or services
are the result of another person's negligence.
This means that the insurance companies retain the right to
take legal action against the party causing you the damage or injury, be it a friend or your host family. If you
deny this right to the insurance carriers underwriting this contract, you deny yourself the right to compensation
for the particular claim leading to the subrogation right. If the insurance companies have already paid providers
fees on your behalf, these will have to be reimbursed by you to the insurance companies or their legal representative
/ counsel. This will have no effect on other coverages of the contract which will still be considered valid.
In case of false or fraudulent
statement, the policy shall be void.
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DEFINITION OF TERMS
Person insured : Any
person who has paid the insurance premium and has been reported to AVI International.
Family member : Refers to the insured's de jure or de facto spouse,
sisters or brothers, mother or father.
Country of usual residence : The country where you are
used to living and where the insurance documents should be sent.
Home country : The country where your family lives.
Period of insurance coverage : The insurance coverage is valid only while you are traveling abroad.
Therefore, domestic travel and damage in the country of residence and/or home country are excluded from your policy.
The period of insurance coverage begins upon your going through customs or boarding an aircraft, train, boat or coach bound for your international destination.
The period of insurance coverage ends once you are back in your home country, upon your going through customs or landing from a plane, train, boat or coach arriving from your international
destination
Territory : Worldwide, except in the
insured's home country, unless specified otherwise in a specific coverage.
Accident/Injury: The terms "injury/accident" wherever used
in this policy mean bodily injury caused solely and directly by accidental, external, and visible means occurring while
this policy is in force and resulting directly and independently of all other causes in a loss covered by this policy.
Illness: The term "illness" wherever used in this
policy shall mean unexpected sickness or disease of any kind contracted and commencing after the effective date
of this policy which causes a "loss" covered by this policy.
Pre-existing condition : Pre-existing conditions are not covered
under the policy. A pre-existing condition means a medical condition for which treatment has been received or taken,
or which exhibited symptoms which would lead a reasonable insured to believe that or inquire into whether treatment
was required prior to any effective date, purchase date or departure date for any insured trip. This includes
a medically recognized complication or recurrence of a medical condition.
Are considered «treatment» : follow-up exams, investigation, prescription of medication, change of type
or change of dosage of medication and in general all medical and laboratory exams, x-rays, etc, related to that condition.
Emergency dental treatment : Shall mean
to alleviate pain related to an infection of the gum or tooth, and contracted and commencing after the effective
date of the insured's arrival in the host country and necessitating an emergency treatment to alleviate the pain.
Hospitalization : Any hospitalization, surgery, in-patient
investigation MUST be reported within 24 hours to the Emergency center for approval and payment procedures.
Failure to call the Emergency Center may lead to coverage
denial or to partial coverage only.
Disability : For the purpose of this agreement, the term "disability"
shall mean that following an accident, you do not recover permanent and total use of bodily functions.
Deductible : This coverage has been developed by AVI International
with no deductible on any type of coverage.
Medical providers network/guarantee
of payment
This service is available only in the USA.
To find a medical provider nearest to you, you can access our website http://www.avi-international.info.
We strongly recommend that you contact the Alarm Center so it can guarantee payment to your medical provider (provided care is covered under our policy) and to check our coverage limit.
Remember you should always have your insurance card with you when seeking medical care.
A. Medical/Accident Coverage
Car accident
Note that AVI International provides coverage only in excess of any other auto insurance coverage available to pay medical care for the insured.
This means that the claim will have to be submitted first to the auto insurance company(ies) of all drivers
involved in the accident.
To submit the claim for payment of the excess, the insured
must provide a police report and written proof from the concerned
auto insurance company that all benefits have been paid, no matter
what coverage is used : medical care, uninsured motorist, etc, or
that no coverage is available.
Also, in filing a claim you agree to release all information which the insurance company requires.
Only original invoices will be considered proof of rendered services.
Work accident
In case of accident at work, this coverage is secondary to the
employer's work compensation.
Sport accident
In case of accident while practising a sport in a club, this
coverage is secondary to your club insurance policy. In the case
your club cannot provide accident insurance, coverage can be
purchased from AVI International through your travel agent at extra charge.
Note : Claims and subrogation
As stated previously, it is an obligation of the insured to let the Insurance Company, the Claims Office or the Emergency
Center know of a loss as soon as the insured himself is made aware of that damage.
The subrogation right of insurance companies may apply
(see definition).
1. Cost of care due to illness or accident
For the cost of care, the insurance company will reimburse the following expenses up to the limit of the policy coverages. However, the guarantee of payment
can be denied or limited for costs that are manifestly
unreasonable or unusual.
- Cost of medical care and treatment and hospitalization as required. There is no daily maximum for in-patient
medical care or hospitalization.
- Prescriptions and medical supplies as prescribed by a physician.
- Local emergency transportation to a hospital via ambulance.
- Services of a private nurse.
2. Non emergency surgery/elective surgery
Due to differences in medical cultures/procedures among the medical profession worldwide and to make this travel
insurance plan easy to understand by the insured and easy to implement worldwide, the following has been decided:
Knee surgery is not covered. Only the cost of travel to your
home country will be paid for.
Surgery that is not PRESCRIBED by the attending physician
AND which is not PERFORMED by the attending surgeon
within 10 days of the accident or the diagnosis of the sickness
or the diagnosis revision of the accident, is NOT considered an
emergency and is NOT covered.
A second opinion will be sought if either party (insured or insurance company) is not in agreement with the initial
diagnosis.
If the surgery is necessary for the insured to carry out his/her normal activities but not a medical emergency,
the insurance company retains the right to return the insured to the home country for surgical procedures
and for all necessary rehabilitation procedures.
In such a case, the insurance company will be responsible for all related transportation costs, including the return
flight to the host country upon the insured's recovery.
If the insured elects not to return to his/her home country and wants the non emergency surgery performed in his/her
host country, THE INSURANCE COMPANY WILL BE LIABLE TO PAY MEDICAL EXPENSES RELATED TO THE NON EMERGENCY SURGERY ONLY UP TO THE COST OF A ROUND TRIP
TICKET FROM THE HOST COUNTRY TO THE HOME COUNTRY OF THE INSURED.
B. Emergency Dental Coverage
1. Emergency dental treatment (see definition)
Coverage for the alleviation of pain related to an infection of the gum or tooth, and contracted and commencing after the effective date of the insured's arrival in the host country and necessitating an emergency treatment.
Note : all dental claims MUST include an x-ray of the concerned tooth/gum.
X-rays will be reimbursed at the customary cost charged in the area the dentist provided the dental care.
Please call the Emergency Center for details.
Exclusions : No coverage is provided for claims submitted without
the mandatory x-ray film. No coverage is provided for routine dental examination, pre-existing conditions including caries/cavities, restorative work, orthodontics, dental equipment, crown build-up, crowns, reconstructive work or all other treatments
unrelated to pain alleviation.
2. Dental care necessitated by an accident (see definition)
Special orthodontics coverage has been provided for dental treatment resulting from an accident. Such treatment may be performed following your return home if a medical expert determines that treatment could not be performed immediately due to your condition or age. In such a case, AVI will be secondary to any Health Plan you may benefit from.
Exclusions : Broken or chipped teeth, loosened or lost
fillings/amalgams while eating, chewing and biting, are not at any time considered an accident or a result of an accident
under the terms of this policy. They are considered the result of a pre-existing condition therefore, no coverage is provided.
Exclusions and Limitations of the Medical Coverage
The medical exclusions of this travel insurance policy include but
are not limited to the following :
- Any hospitalization, surgery and subsequent treatment, in-patient investigation NOT approved by the emergency center.
- Preventive or routine medical, dental and eye examinations.
- Physical examination for sports.
- Vaccinations and immunizations (eg. school required TB shots, x-rays) as well as their consequences.
- Dental crowns and orthodontics (non-accident related), eye glasses, contact lenses and artificial
limbs/prothesis.
- Acne (unless treated with antibiotics).
- Medical treatment for primarily cosmetic reasons (e.g. removal of warts, scars, moles, etc).
- Cost of treatment related to birth control, pregnancy, abortion, childbirth or illness related to pregnancy.
- Treatments related to epilepsy, malaria, hepatitis C, HIV, AIDS or sexually transmitted disease.
- Treatments related to eating disorders such as but not limited to anorexia, bulimia, etc.
- Use of sedatives.
- Use of illegal substances such as narcotics or assimilated drugs not prescribed by a physician.
- Alcohol intoxication and/or abuse.
- Medical care and/or evacuations for pre-existing conditions/illness defined as:
1) treatment prescribed by a physician in the insured's home country as well as treatment stemming from a prior
illness or accident (see definition).
2) treatment due to a chronic medical or mental illness previously known or unknown to the insured as well as
their consequences.
- Congenital illness such as but not limited to pilonidal cysts.
- Ingrown toenails, corns, warts...
- Chiropractic treatment, physical therapy, psychological or psychiatric counseling/evaluation.
- Cost of travel related to illness resulting from the above listed exclusions.
Exclusions and Limitations of the Accident Coverage
The accident exclusions of this travel insurance policy include but are
not limited to the following:
- Consequences of the above excluded illnesses which could
lead to an accident.
- Any hospitalization, surgery and subsequent treatment, in-patient
investigation NOT approved by the emergency
center.
- Dental crowns and orthodontics (non-accident related),
eye glasses, contact lenses and artificial limbs.
- Injuries incurred as a driver of any motorized vehicle.
- lnjuries incurred as a driver of a recreational vehicle.
- Competitions or trials in motor vehicles even with
recreational vehicles.
- Injuries incurred as a driver or passenger of a
motorcycle.
- Plane accidents while a crew member (Passengers on the
flight who are not part of the flight crew are covered for
accidental injury).
- Accidents or injuries resulting from participation in high-risk
or violent sports such as but not limited to: scuba
diving, horse jumping, hang gliding, skiing or snow
boarding outside maintained trails or slopes of ski
resorts, mountaineering, hunting, use of firearms or air/spring powered guns, parachuting, ice hockey, boxing and martial arts, wave running, bungie-cord jumping, etc.
- Injuries resulting from initiation by the insured of a criminal/illegal act or act of violence.
- Self-inflicted injuries.
- Suicide or attempted suicide.
- Cost of travel related to accidents resulting from the above listed exclusions.
- Consequences of acts of war or terrorism.
C. Transportation Expenses
Note : Claims and subrogation
As stated previously, it is an obligation of the insured to let the Insurance Company, the Claims Office or the Emergency
Center know of a loss as soon as the insured himself is made aware of that damage.
The subrogation right of the insurance companies may apply
(see definition).
The insurance company will reimburse or pay directly the
costs of:
- Medical evacuation to home country due to acute illness or accidental injury when the insured is deemed fit to fly. The means of transportation, necessity
and schedule of evacuation will be decided exclusively on medical and technical grounds by the
Emergency Center physician in order to avoid any dispute
between medical authorities.
AVI International reserves the right to determine if
a medical evacuation is appropriate for those illnesses or injuries which can be treated in the host country.
- Transportation due to an early or delayed return to your home country due to a treatment in the host country
whenever your original return ticket cannot be used.
- Repatriation of remains to the home country.
- Transportation of one (1) family member from the home
country, if the insured's hospitalization is planned to last more than five (5) days. Maximum US$ 1,500.00 including cost of lodging.
- Cost of lodging for those visiting the insured while hospitalized.
| Maximum | - One person - US$50.00 per day up to 7 days. |
IMPORTANT: You MUST secure prior agreement from the Emergency
Center for such travel in order to receive compensation.
The Emergency Center is used to working with airlines and may be able to find a seat for a family member even when
planes are fully booked. Any refund directly from the airline due to the emergency nature of the trip will be deducted
from the claim payment or if no refund is granted by the transportation company, the original transportation ticket
will have to be remitted to the insurance company or to the Emergency Center.
Exclusions and Limitations of the Transportation Benefit
The transportation exclusions of this travel insurance policy include but are not limited to the following:
Insured :
Cost of travel related to all of the above exclusions and
conditions listed in Medical and Accident Exclusions.
Illnesses or injuries which can be treated in the host country.
Cost of travel without prior agreement from the emergency center.
Insured's parents or family:
Cost of travel and lodging related to all of the above
exclusions and conditions.
Cost of travel without prior agreement from the emergency center.
D. Death Abroad
In case of accidental death of the insured, a death compensation will be paid to the legal heirs. The repatriation of remains to the place of burial in the home country will be covered.
Exclusions:
Compensation as well as repatriation of remains will not be paid in case of the insured's death, if the cause
of death was an illness, an excluded accident or an act of war or terrorism.
Note: Claims and subrogation
As stated previously, the right of subrogation of the insurance
companies may apply (see definition).
E. Disability Resulting from an Accident
In case of a disability resulting from an accident, a medical expert will be appointed to determine the
percentage of disability.
The disability will be rated as partial or total disability.
| Partial Disability | - 1% to 99% |
| Total Disability | - 100% |
Disability will be evaluated at the time of consolidation
via a medical survey.
Only the physiological consequences of the accident are examined in the survey.
When a third party is responsible for the accident which led to your disability, the insurance company will advance
disability payments to you.
If there is no party involved in the accident leading to your disability, compensation will be paid directly
to you by the insurance company.
Exclusions:
Disability resulting from an illness.
Disability resulting from an excluded accident.
Disability resulting from an act of war or terrorism
F. Emergency Return Transportation
to Insured's Home
As with all travel claims, the insured MUST contact the Emergency Center to make specific arrangements for the return home.
Failure to call the Emergency Center may lead to coverage denial or to partial coverage only.
If your original ticket cannot be used, the insurance company will reimburse or directly pay the cost of your
return home due to an accidental death, life-threatening accident or life-threatening illness of the mother/father, the de jure or de facto spouse or of a sibling if diagnosed after your arrival in the host country.
G. Baggage & Personal Effects Benefit
Your personal belongings are insured up to US $ 1,000.00 while traveling to and from your destination country and during your homestay when they are damaged or lost solely due to theft, robbery, assault, traffic accident or transportation company mishandling. IMPORTANT: When luggage/baggage damage or loss occurs due to transportation company's mishandling, the insurance company acts as a secondary insurance carrier. The primary
coverage is provided by the transportation company.
A claim must IMMEDIATELY be filed with the transportation company. The amount not reimbursed by the transportation
company may then be directed to AVI International.
Note : If the transportation company denies your claim based on the fact that you did not file a claim
or that the claim was not filed in time, we will also deny your claim since we are secondary to the transportation
company.
Always take special care to protect your valuable property by locking it in a safe place when not in use. If a loss occurs during your homestay, you will be reimbursed if your host family's homeowners insurance carries a deductible or if your belongings are not covered under that policy.
If you are en route or are staying at a campus dormitory or hotel, only fire or water damage is reimbursed, since
the primary theft insurance is provided by the hotel or dormitory facility.
In case of a robbery, you must report IMMEDIATELY the loss to the police, transportation company, hotel,
etc, and provide a copy of this report to the AVI Claims Departement along with your request for reimbursement.
Only an official theft/loss or police report will be accepted by the insurance companies. It is the insured's
responsibility to submit a comprehensive police report.
This is mandatory in order to process your claim.
In filing a claim for property loss or damage, you must also provide a detailed description of the property along with its
date of purchase and value. Bills, invoices or other proof of value are required.
Stolen or damaged property will be valued allowing for wear and tear at the time of the loss.
Maximum compensation per item is US $400.00
The insurance covers property which belongs to you, or has been borrowed by you for your personal use. This
coverage also includes "theft prone" property such as jewelry, watches, cameras,
MP3,
borrowed bicycles, etc. They are
covered up to a maximum of US $400.00 per item and US$400.00 in total.
IMPORTANT: Original proof of value is requested to process your claim.
Property will be valued according to wear and tear.
Only in case of an assault or theft will I.D. cards, drivers
licence, passport be reimbursed.
Property not covered: Musical instruments, bicycles, weapons and hunting gear (even when
borrowed), lost or abandoned property, glasses, contact lenses,
artificial limbs/prothesis, all means of payment (check, credit
card, coins, currencies), stamps, manuscripts, concert tickets,
legal/professional documents, all transportation tickets, keys,
cellular phones, etc.
Also excluded are animals, motor-driven vehicles, boats, etc.
EXCLUSIONS: No coverage is provided...
if jewels are lost in the course of sports or if they are not
worn.
if the theft occurs from unlocked premises.
if property is left anytime in a convertible, a tent or in a trailer.
if property is visible in the interior of any
car.
if property is left from 10 p.m. to 7 a.m. in any car.
if the car was not broken into.
for normal wear and tear or due to atmospherical
influences.
for damage due to moths and rodents.
for damage due to unsuitable packing.
for property confiscated by any authority.
for loss of I.D. cards, drivers licence, passport or local transportation tickets.
for damage caused by carried liquids.
for damage caused by accidental fall.
due to negligence of the insured such as but not limited to bags left unattended in public areas
(e.g. premises to which more than you have access).
H. Third Party Liability Coverage
IMPORTANT: This contract does not cover the third party liability
of your travel agent in your host or home country. In no way can the insurers of this contract
be considered co-insurers of your travel agent or of your travel agent's professional liability
insurance underwriters.
The travel agent cannot be considered a third party under the terms of this contract.
Should a dispute/lawsuit occur between you and your travel agent, both in your home and/or your host
country, no coverage would be provided under the third party liability or legal assistance benefits.
You may be held responsible for unintentional damage you cause
to others or to others' property.
In case of an accidental injury to another person or damage to his/her property, you could be liable for the
following types of expenses: medical costs, lost earnings, pain & suffering, direct property damage, etc.
You are covered for these types of expenses
if you are found to be liable for the damage or injury.
Note : In cases of damage over US $ 500.00 to your host family's home,
this coverage is secondary to your host family's home owner/tenant insurance policy.
Exclusions of the Third Party Liability Coverage
- Hunting or use of firearms or air / spring powered guns.
- Liability in connection with the use of illegal substances such as narcotics or assimilated drugs
not prescribed by a physician.
- Alcohol intoxication and/or abuse.
- Liability in connection with the initiation, by the insured of a criminal/illegal act or act of
violence.
- Liability in connection with the transmission of a contagious disease.
- Liability in connection with HIV, AIDS or sexually transmitted disease.
- Intentional acts.
- Liability in connection with the use, ownership or operation of horses and animals in general, motor
driven vehicles, boats, planes, farm vehicles or recreational vehicles and gardening equipment.
- Liability during the course of full-time or part-time paid employment or in any child care capacity
such as but not limited to baby-sitting, etc.
- Liability in connection with activities such as but not limited to: scuba diving, horse jumping,
hang gliding, skiing or snow boarding outside maintained trails or slopes of ski resorts, mountaineering, hunting,
use of firearms or air/spring powered guns, parachuting, ice hockey, boxing and martial arts, sailing, wave running, surfing,
bungie-cord jumping, archery, etc.
- Punitive damages granted to the victim by a local jurisdiction.
Legal Expenses
IMPORTANT: This contract does not cover the third party liability of your travel agent in your host or home country.
Should a dispute/lawsuit occur between you and your travel agent, both in your home and /or your host country, no coverage would be provided under the third party liability or legal assistance benefits.
The travel agent can not be considered a third party under the terms of this contract.
Should a dispute/lawsuit occur between you and your
travel agent, both in your home and /or your host
country, no coverage would be provided under the third party
liability or legal assistance benefits.
Should you be involved in a lawsuit related to your third party
liability, legal expenses for your defense would be covered up to
the maximum coverages.
Exclusions are the same as listed under the third party liability
coverage. In addition, legal expenses pertaining to criminal prosecution are not covered.
IMPORTANT: Only the insurance company may appoint a legal counsel.
No coverage will be provided if this right is in any way violated.
I. Assault Benefit
Assault is considered an accident. Therefore, an assault related
claim will be compensated under the Medical/Accident coverage, as well as, if necessary, under the Disability coverage.
Exclusions under the Medical/Accident coverage do apply.
J. Disfigurement Compensation
Unattractive scars are not considered a disability. They do not prevent you from working, eating, etc, but are the lasting result of an injury for which this policy provides compensation.
The amount of disfigurement compensation will be determined according to the rating of a medical expert appointed
by the insurance company.
Disfigurement will be evaluated at the time of consolidation via a medical survey.
Exclusions : Disfigurement due to:
An excluded accident.
Consequences of an illness.
Subrogation
As stated previously the subrogation right of the insurance companies may apply (see definition).
K. Delay Coverage
A claim must IMMEDIATELY be filed with the transportation
company.
Personal delay - if you are traveling by public means of transportation,
at departure to your host country, and are delayed by more than 24 consecutive hours due to:
- Technical fault,
- Weather deterioration after check-in,
you are entitled to compensation for your extra costs according to the following schedule:
No compensation for the first 24 hours of delay. Thereafter you
will receive US$ 100.00 for the next and each incremental 24
hours you are further delayed for a US$ 600.00 maximum
compensation.
Overbooking is not covered.
Original statements from the transportation company
mentioning the delay length are requested to process the claim.
Baggage delay - if your registered baggage at departure to
the host country is delayed by more than 24 hours, you are
entitled to compensation for your extra costs up to a US $ 200.00
maximum compensation.
Original delivery receipt mentioning
date and time along with ORIGINAL receipts of clothes and
toileteries are requested to process the claim.
Exclusions :
delays during stop-overs.
L. Force Majeure
The insurance company is not responsible for nonperformance
or delays in the settlement of a claim which may be
due to war, riots, acts of terrorism, strikes or intervention by
government authorities.
Disputes
This contract is regulated by the
French Insurance Commission. All disputes between the policy
holder or the insured and the insurance companies must be brought to court in France.
Your Insurance Professional :
Your policy, and the unique coverage it offers has been conceived and designed
specifically by AVI International, an insurance broker specializing in insurance programs for youth and student travel for over 30 years.
AVI International
30, rue de Mogador
75009 PARIS
FRANCE.
Fax : + 33.1.40.82.90.35
E-mail : avi-international@wanadoo.fr
Web : http://www.avi-international.net
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