The Alarm Center is operated 7 days /week, 24 hours /day and employs a multi-lingual staff.
The assistance coordinators are there to assist you in case of hospitalization or emergencies that may
require your return to your country of residence.
When contacting them, please identify yourself by giving the Policy/Service Card Number printed on your
insurance card and explain the nature of your emergency.
For claims handling and processing of your files whatever
their nature (medical, dental, luggage, third party liability, etc...), please send all the paperwork
(original invoices, receipts, bills and the completed claim form) to the relevant claims office (check the address on your insurance documents).
If you are hosted in a country other than the USA and Canada:
Whenever you seek medical assistance, please call collect the Alarm Center at the number stated on your insurance card.
The Alarm Center is operated 7 days /week, 24 hours /day and employs a multi-lingual
staff. The assistance coordinators are there to assist you in case of hospitalization or emergencies that may
require your return to your country of residence.
When contacting them, please identify yourself under the Policy/Service card Number printed on your insurance card and explain the nature of your emergency.
For claims handling and processing of your files whatever
their nature (medical, dental, luggage, third party liability, etc...), please send all the paperwork
(original invoices, receipts, bills and the completed claim form) to the AVI claims office (check your insurance documents for details):
AVI International
30 rue de Mogador
75009 PARIS - France
Email : claims@avi-international.com
GENERAL INFORMATION
Please be advised that this policy is subject to a time limitation for claims processing and payment:
* you have 5 days to send your claim from the date your property was lost/stolen/damaged.
* you have one year to send your claim from :
the date your illness was diagnosed,
the date of your accident leading to injury/disability,
the date your actions led to damage to another person/property.
No reimbursement will be paid to you by the Insurance Company nor reimbursement to another party for
damage after this one year period (12 months).
For that reason, we strongly recommend that you file your claim within 2 weeks of the loss, using the claim form
you have received (this is very important since without a completely filled out claim form, payments cannot
be made). It is your responsibility as an insured to do so.
Please be advised that a separate claim form must be submitted for each illness or
injury.
Every time you file a claim, there is no limit to the number of invoices which can be included in that
claim, as long as they are all sent in together and pertain to one illness or injury. This means that you
should consolidate your bills, invoices and prescriptions for each illness or injury.
Whatever the kind of claim, please allow 3-4 weeks for claim payment.
Print or Download Claim Form
